Reviews
Reorganize for Resilience: Putting Customers at the Center of Your Business by Ranjay Gulati
esderuiter's review
3.0
From some YouTube videos I watched of the author, I expected a lot more of this book.
The insights are useful, but I feel that the sources & references are dated, and the supporting graphics are downright amateurish.
It’s still a useful first read for anyone who hasn’t read anything about customer centricity.
Have read “Swithpoints” (CLG about the CN turnaround) before, this simply wasn’t at the same level. Even the “Amazon Way” series had more to offer.
(3.5 stars would have been fairer, but GoodReads doesn’t allow for that nuance unfortunately)
The insights are useful, but I feel that the sources & references are dated, and the supporting graphics are downright amateurish.
It’s still a useful first read for anyone who hasn’t read anything about customer centricity.
Have read “Swithpoints” (CLG about the CN turnaround) before, this simply wasn’t at the same level. Even the “Amazon Way” series had more to offer.
(3.5 stars would have been fairer, but GoodReads doesn’t allow for that nuance unfortunately)
More...