Reviews

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise by Horst Schulze

mdimaio's review

informative inspiring reflective slow-paced

3.75

kbdrama26's review

informative inspiring fast-paced

5.0

ana____g____'s review

fast-paced

1.0

s_forseh's review

informative inspiring fast-paced

5.0

jrumack's review

4.0

I read this book for "work" and found several great gems that I am excited to implement in my current role. I have always loved the Ritz Carlton brand (although it has gone a bit downhill since Marriott took over) and appreciate their motto of "Ladies and Gentlemen serving Ladies and Gentlemen. I love the high level of customer service that I experienced as a guest on many occasions and liked to see behind the curtain as to how they made that magic happen. A great read for anyone leading people in a business.

awolgs's review against another edition

5.0

There's lots of business, organizational, and leadership wisdom packed into this book. Schultze's love for and focus upon his customers and employees is inspiring, and his stories from his career in the hospitality business are compelling.

(full disclosure: the literary agency I work for represents Horst)