ejdecoster's review against another edition
Presupposed a lot of knowledge; you really had to buy into a system to really understand most of the book. Not only was the content dated, I was pretty frustrated by the distinctions that relied exclusively on gender differences as explanations.
libbet's review against another edition
4.0
Truly fascinating. I really should have read this while I was still at my old job. Now planning on looking up as much of her non-fiction as possible.
jen1110's review
3.0
It doesn't contain as many tricks/strategies for avoiding/defusing verbal abuse as I was hoping for, but it's still a pretty good book. Most of the material deals with conversation and communication and how to make sure that your message is understood. I'm glad I read it, but I don't know how useful it will be in the long run.
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