Wired and Dangerous: How Your Customers Have Changed and What to Do about It by John R. Patterson, Chip R. Bell

Wired and Dangerous: How Your Customers Have Changed and What to Do about It

John R. Patterson, Chip R. Bell

248 pages missing pub info (editions)

nonfiction business economics informative medium-paced
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Description

Customers today are picky, fickle, vocal, and "all about me" vain. With the reach and influence of the Internet, they are also powerful. If they receive poor or impersonal service, they talk back--with a single snarky video or damning review gone ...

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