Customer Satisfaction: The Customer Experience Through the Customer's Eyes by Rachel Allen, Nigel Hill, Greg Roche
Customer Satisfaction: The Customer Experience Through the Customer's Eyes
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Rachel Allen, Nigel Hill, Greg Roche
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Customer Satisfaction: The Customer Experience Through the Customer's Eyes

Rachel Allen, Nigel Hill, Greg Roche

314 pages • first pub 2007 (editions)

medium-paced
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This book does a tremendous job of bringing to life customer satisfaction and its significance to modern businesses. The numerous examples contained within the book's pages have proved a fresh and continuous source of inspiration and expertise as ...

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