Be Our Guest: Perfecting the Art of Customer Service by The Disney Institute, Theodore Kinni

Be Our Guest: Perfecting the Art of Customer Service

The Disney Institute, Theodore Kinni with Barry Abrams (Narrator)

5 hours, 26 minutes first pub 2001 (editions)

nonfiction business adventurous informative lighthearted medium-paced
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Description

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping profes...

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Community Reviews

3.57
based on 162 reviews

Moods

informative: 100%

inspiring: 44%

lighthearted: 33%

emotional: 11%


Pace

66% of readers chose medium
33% of readers chose slow
medium
slow

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