Listening with Empathy: Creating Genuine Connections with Customers and Colleagues by John Selby
Listening with Empathy: Creating Genuine Connections with Customers and Colleagues
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John Selby
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Listening with Empathy: Creating Genuine Connections with Customers and Colleagues

John Selby

240 pages • first pub 2007 (editions)

nonfiction business economics informative medium-paced
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Description

With customer loyalty weighing in as the most valued commodity in the workplace today, we'd all like to know how to create lasting emotional connections to keep clients personally satisfied and eager to do business with us. In this follow-up to Ta...

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