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Brandy Smith, Mario C. Martinez, Katie Humphreys
missing page info • first pub 2013 (editions)
ISBN/UID: 9781620360064
Format: Digital
Language: English
Publisher: Stylus Publishing
Publication date: 01 October 2013
Description
Each chapter applies customer service principles to scenarios that are relevant to higher education. The book begins by engaging the reader to define service and identify the external and internal customers who are recipients of that service. It t...
Community Reviews
Content Warnings
—
Brandy Smith, Mario C. Martinez, Katie Humphreys
missing page info • first pub 2013 (editions)
ISBN/UID: 9781620360064
Format: Digital
Language: English
Publisher: Stylus Publishing
Publication date: 01 October 2013
Description
Each chapter applies customer service principles to scenarios that are relevant to higher education. The book begins by engaging the reader to define service and identify the external and internal customers who are recipients of that service. It t...
Community Reviews
Content Warnings