The Unexpected: Breakthrough Strategies to Supercharge Your Business and Earn Loyal Customers for Life by Dustin S. Klein, Howard Brodsky, Randy Wood

The Unexpected: Breakthrough Strategies to Supercharge Your Business and Earn Loyal Customers for Life

Dustin S. Klein, Howard Brodsky, Randy Wood

missing page info Add in missing page information • first pub 2015 (editions)

nonfiction business informative medium-paced
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“The Unexpected” posits a new theory about the relationship between service and customer loyalty, as well as how to execute it. Four elements comprise The Unexpected: It is memorable, distinguishable, viral, and profitable. Delivering The Unexp...

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