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158 pages • missing pub info (editions)
ISBN/UID: 9781907720079
Format: Paperback
Language: English
Publisher: Complete Banker
Publication date: 24 September 2010
Description
Most banks are anti-social. They don't engage with customers to 'delight' or 'exceed their expectations', mainly because customers don't expect anything different. That doesn't mean it cannot change. The social media revolution is rapidly turning ...
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158 pages • missing pub info (editions)
ISBN/UID: 9781907720079
Format: Paperback
Language: English
Publisher: Complete Banker
Publication date: 24 September 2010
Description
Most banks are anti-social. They don't engage with customers to 'delight' or 'exceed their expectations', mainly because customers don't expect anything different. That doesn't mean it cannot change. The social media revolution is rapidly turning ...