Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions by Michael L. George, Michael L. George
Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions
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Michael L. George, Michael L. George
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Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions

Michael L. George, Michael L. George

300 pages • first pub 2003 (editions)

nonfiction business informative slow-paced
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"Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement...

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