Клиенты на всю жизнь by Михаил Иванов, Михаил Фербер, Paul B. Brown, Карл Сьюэлл, Carl Sewell, Пол Браун

232 pages first pub 1990 (editions)

nonfiction business informative fast-paced
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In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of ...

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