Difficult Conversations: How to Discuss What Matters Most by Sheila Heen, Douglas Stone, Bruce Patton

Difficult Conversations: How to Discuss What Matters Most

Sheila Heen, Douglas Stone, Bruce Patton

352 pages first pub 1999 (editions)

nonfiction business self help informative medium-paced

Description

What is a difficult conversation?Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less ...

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Moods

informative 94%
reflective 68%
challenging 36%
inspiring 26%
hopeful 5%
lighthearted 5%

Pace

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slow 33%
fast 11%

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