Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition by Al Switzler, Kerry Patterson, Joseph Grenny

Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition

Al Switzler, Kerry Patterson, Joseph Grenny

missing page info Add in missing page information first pub 2001 (editions)

nonfiction business self help informative medium-paced
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Description

Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversatio...

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