Call Centers For Dummies by Afshan Kinder, Réal Bergevin, Réal Bergevin, Winston Siegel

Call Centers For Dummies

Afshan Kinder, Réal Bergevin, Réal Bergevin, Winston Siegel

missing page info Add in missing page information • first pub 2005 (editions)

informative medium-paced
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Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to i...

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