Scoring Points: How Tesco Continues to Win Customer Loyalty by Terry Hunt, Tim Phillips, Clive Humby

Scoring Points: How Tesco Continues to Win Customer Loyalty

Terry Hunt, Tim Phillips, Clive Humby

294 pages first pub 2003 (editions)

nonfiction business informative medium-paced
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Swiping a grocery store's loyal-customer card has become second nature to shoppers these days.  Scoring Points, one of the seminal marketing books of the last decade, tells the story of how British supermarket chain Tesco conceived, launched and d...

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