Relationship Marketing: The Book That Defined The Age Of The Customer by Regis McKenna

Relationship Marketing: The Book That Defined The Age Of The Customer

Regis McKenna

272 pages first pub 2003 (editions)

informative medium-paced
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Description

Long before there was one-to-one marketing, personalization, or customer-centred growth, Regis McKenna was helping companies compete by enriching their relationships with customers. In this text he reflects in particular on the impact of technology.

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