On the Front Line: Organization of Work in the Information Economy by Stephen Frenkel
On the Front Line: Organization of Work in the Information Economy
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Stephen Frenkel
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On the Front Line: Organization of Work in the Information Economy

Stephen Frenkel

missing page info Add in missing page information • first pub 1999 (editions)

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The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees...

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