The Coo Revolution: Reinventing Customer-Facing Processes for Moments of Truth by Rich Phillips, Peter Fingar, Kramer Reeves

The Coo Revolution: Reinventing Customer-Facing Processes for Moments of Truth

Rich Phillips, Peter Fingar, Kramer Reeves

234 pages missing pub info (editions)

nonfiction business computer science economics technology

Description

What do CEOs now demand of their COOs? The reinvention of customer-facing processes for moments of truth. Did you ever wonder about the replacement for Apple's legendary CEO, Steve Jobs? It was the COO, Timothy Cook. What? The chief operating offi...

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