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192 pages • missing pub info (editions)
ISBN/UID: 9780132742399
Format: Paperback
Language: English
Publisher: Pearson
Publication date: 05 January 2012
Description
The market-leader, Customer Service: A Practical Approach, Sixth Edition, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a w...
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192 pages • missing pub info (editions)
ISBN/UID: 9780132742399
Format: Paperback
Language: English
Publisher: Pearson
Publication date: 05 January 2012
Description
The market-leader, Customer Service: A Practical Approach, Sixth Edition, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a w...