Social CRM for Dummies by Kyle Lacy, Stephanie Diamond, Jon Ferrara

Social CRM for Dummies

Kyle Lacy, Stephanie Diamond, Jon Ferrara

360 pages first pub 2012 (editions)

informative medium-paced
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Description

Social CRM is an evolving tool to help you engage your customers, interact with them, and develop deeper relationships. This handy guide teaches you how to make the most of it, whether your business is a small shop or a large corporation. In a fri...

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