Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior by Ron McMillan, Kerry Patterson, Kerry Patterson, Joseph Grenny
Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior

Ron McMillan, Kerry Patterson, Kerry Patterson, Joseph Grenny

Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior

Ron McMillan, Kerry Patterson, Kerry Patterson, Joseph Grenny

missing page info Add in missing page information first pub 2004 (editions)

informative slow-paced
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The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing good behavior.Behind the problems th...

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