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Sharon Taylor, John Stewart, The Stationery Office
238 pages • first pub 2007 (editions)
ISBN/UID: 9780113310616
Format: Digital
Language: English
Publisher: Stationery Office Books (TSO)
Publication date: 08 January 2007
Description
This official introduction is your gateway to ITIL. It explains the basic concept of IT service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. ...
Community Reviews
Content Warnings
—
Sharon Taylor, John Stewart, The Stationery Office
238 pages • first pub 2007 (editions)
ISBN/UID: 9780113310616
Format: Digital
Language: English
Publisher: Stationery Office Books (TSO)
Publication date: 08 January 2007
Description
This official introduction is your gateway to ITIL. It explains the basic concept of IT service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. ...
Community Reviews
Content Warnings