Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas by Don Tapping

Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas

Don Tapping

176 pages • first pub 2002 (editions)

nonfiction business informative medium-paced
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Bring Lean Improvements to the Administrative Areas of Your Organization Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stre...

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