Difficult Conversations: How to Discuss What Matters Most by Sheila Heen, Douglas Stone, Bruce Patton

Difficult Conversations: How to Discuss What Matters Most

Sheila Heen, Douglas Stone, Bruce Patton

250 pages first pub 1999 (editions)

nonfiction business self help informative medium-paced

Description

Whether you're dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult convers...

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Community Reviews Summary of 469 reviews

Moods

informative 95%
reflective 71%
challenging 33%
inspiring 28%
hopeful 4%
lighthearted 4%
tense 4%

Pace

medium 60%
slow 30%
fast 10%

Average rating

4.03

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