The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually by Dave Harmeyer

The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually

Dave Harmeyer

155 pages first pub 2014 (editions)

nonfiction informative medium-paced
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Description

More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Good reference interviews accomplish three goals: establishing contact with the u...

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