Be Our Guest: Perfecting the Art of Customer Service by The Walt Disney Company, Theodore Kinni, Michael D. Eisner

Be Our Guest: Perfecting the Art of Customer Service

The Walt Disney Company, Theodore Kinni, Michael D. Eisner

208 pages first pub 2001 (editions)

nonfiction business adventurous informative lighthearted medium-paced

Description

Reveals the behind-the-scenes strategies, principles, and processes of the Disney approach to exceptional customer service, which emphasizes the best ways to provide quality service to one's customers. Reprint. 25,000 first printing.

Community Reviews Summary of 66 reviews

Moods

informative 100%
inspiring 50%
emotional 16%
lighthearted 16%
reflective 16%

Pace

medium 66%
slow 16%
fast 16%

Average rating

3.58

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