Defensive Design for the Web: How to Improve Error Messages, Help, Forms, and Other Crisis Points by 37 Signals, Matthew Linderman, Jason Fried

Defensive Design for the Web: How to Improve Error Messages, Help, Forms, and Other Crisis Points

37 Signals, Matthew Linderman, Jason Fried

246 pages • first pub 2004 (editions)

nonfiction design informative slow-paced
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Description

Defensive design is like defensive driving brought to the Web. Good site defense can make or break the customer experience. This book shows the right (and wrong) ways to get defensive, offers guidelines to prevent errors and rescue customers if a ...

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