Good Services: How to design services that work by Lou Downe

Good Services: How to design services that work

Lou Downe

224 pages first pub 2020 (editions)

nonfiction design informative reflective fast-paced
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Most of the services we use every day aren’t designed to meet our needs. In fact, most of the services we use every day weren’t designed at all. In the rush to create new and innovative experiences, services today have overlooked the one crucial t...

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