IT Service Management - An Introduction based on ISO 20000 and ITIL V3 by Van Haren Publishing
IT Service Management - An Introduction based on ISO 20000 and ITIL V3
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Van Haren Publishing
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IT Service Management - An Introduction based on ISO 20000 and ITIL V3

Van Haren Publishing

514 pages • first pub 2007 (editions)

informative medium-paced
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Providing a thorough introduction to the field of IT Service Management and the V3 core books in the IT Infrastructure Library, this title also acts as a guide to specific processes relating to ITIL V3 and Service Management practices and all majo...

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