Customer Service: New Rules for a Social Media World by Peter Shankman

Customer Service: New Rules for a Social Media World

Peter Shankman

189 pages first pub 2010 (editions)

nonfiction business informative medium-paced

Description

Legendary online marketer Shankman, founder of Help a Reporter Online (HARO), reveals how to make the most of social and viral media in customer service. This book shares everything he learned in founding HARO and other online startups and through...

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