Conducting the Ref Interview, 2nd by Catherine Sheldrick Ross, Marie L. Radford, Lorsto Nilsen

290 pages missing pub info (editions)

nonfiction reference science informative slow-paced

Description

The revised 2nd edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic, and special library users across any virtual setting--email, text messaging, and social networking Web sites--...

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