Managing Reference Today: New Models and Best Practices by Kay Ann Cassell

Managing Reference Today: New Models and Best Practices

Kay Ann Cassell

172 pages missing pub info (editions)

nonfiction art reference science informative reflective medium-paced
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Description

Reference collections and services have changed considerably in the last three decades. We have moved from all services coming from the reference desk to a more fluid environment where users can be served in person, by phone, email, virtual refere...

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