Raving Fans by Kenneth H. Blanchard, Sheldon Bowles

160 pages first pub 1992 (editions)

nonfiction business informative fast-paced

Description

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a consta...

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Community Reviews Summary of 223 reviews

Moods

informative 100%
funny 27%
inspiring 27%
reflective 27%
lighthearted 18%

Pace

fast 91%
medium 8%

Average rating

3.3

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