Complaint Management Excellence: Creating Customer Loyalty Through Service Recovery by Sarah Cook

Complaint Management Excellence: Creating Customer Loyalty Through Service Recovery

Sarah Cook

192 pages missing pub info (editions)

nonfiction business economics medium-paced

Description

Across the global economy, customers' expectations are continually rising but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can ...

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