A review by elizlizabeth
The Managed Heart: Commercialization of Human Feeling by Arlie Russell Hochschild

informative slow-paced

3.5

I don't know who this book is for because it shifts from very technical to self-help anecdotical which makes me doubt the generalizations made in this theory. There are some good points it touches upon and it is an in-depth ethnography, but at times I found it relied on stereotypes or assumed mutual understanding of values to get to the conclusions.
Good for her on raising the issue of commodified emotion tho, I can see how it paved some more modern studies. 
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