A review by tpanik
Dignity: Its Essential Role in Resolving Conflict, by Donna Hicks

5.0

Required reading for anyone who encounters a fellow human throughout the course of their day. Includes practical tips for conflict, difficult conversations, and repairing personal pain, making this a perfect tool for managers. Hicks shares the 10 elements of dignity, 10 temptations for violating it, strategies for handling narcissists, and the epiphany from one of her clients that "I cannot take in your experience and keep my sense of who I am intact at the same time" (pg 109).