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A review by jurassicreads
Raving Fans by Kenneth H. Blanchard, Sheldon Bowles
1.0
I read this as a requirement for work. I think this is meant to be a VERY introductory level customer service text for those that have any real impact on their workplace. Yes, it could potentially influence your attitude toward customers and their wants/needs, but unfortunately these tasks are more meant for management and not customer service workers.
This is a parable originally written in the '90s and you can tell. A lot of the problems that are approached in this book are no longer relevant in late 2019. Having worked in customer service for 15 years, I feel like this book is better suited for smaller business or entrepreneurs who have the ability to rework a group's mindset from the bottom up. Unfortunately, the likelihood of a corporation being able to follow these ideals seems unlikely.
This also could have done without 100% percent of the golf it described.
This is a parable originally written in the '90s and you can tell. A lot of the problems that are approached in this book are no longer relevant in late 2019. Having worked in customer service for 15 years, I feel like this book is better suited for smaller business or entrepreneurs who have the ability to rework a group's mindset from the bottom up. Unfortunately, the likelihood of a corporation being able to follow these ideals seems unlikely.
This also could have done without 100% percent of the golf it described.