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A review by rigorjunky
Service Design: From Insight to Implementation by Andy Polaine
4.0
Good read for deepening understanding of service design
Going beyond This Is Service Design Thinking, this provides more of a guide to thinking through the business context and problems of service design. It's not chock full of tools and techniques, but it does include good examples throughout the book. I appreciated the section on measurement the most.
Going beyond This Is Service Design Thinking, this provides more of a guide to thinking through the business context and problems of service design. It's not chock full of tools and techniques, but it does include good examples throughout the book. I appreciated the section on measurement the most.