A review by melanna
Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior by Ron McMillan, Al Switzler, Kerry Patterson, Joseph Grenny

informative reflective slow-paced

4.5

I picked up this book by accident. I thought i was getting crucial conversations and was confused when they referred to it. 
But it was timely and the first chapter gave insight into an issue in my life that i could apply right away 

I’m pretty good at these conversations. I think I naturally follow these steps. Most of the time. Which means some of the time my conversations don’t go well and having this broken down really helped me see why things derail sometimes and how to fix it. 

I do think following these steps a person could talk about anything to anyone. If communication is difficult in your life this is a great book.