A review by ikanlabu
Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh

emotional hopeful informative inspiring lighthearted slow-paced

4.5

The journey of Tony Hsieh from child entrepreneur to Harvard graduate to one-time big entrepreneur and later his steps on building the best customer service company in the world while selling shoes

Tony's biography is interesting but very hard to relate to as an average Joe. How he makes decisions is risky as hell; I can't imagine an ordinary person following in his footsteps without huge family privileges. This is the story of extreme ups and downs over a 10-year period.

However, the way he thinks and decides on building Zappos is very applicable and inspiring.

You may find this book contradictory to the later life of Tony, but the lessons are there.