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A review by givethatbooknerd
This Is Service Design Thinking: Basics, Tools, Cases by Marc Stickdorn
2.0
2 stars: a bit too much thinking, not enough service design.
The information: not as practical as I would have hoped. It starts with a ~holistic~(you'll get tired of that word) reflection on what service design is, which in my opinion is a bit too vague. The tools are nice, but not as well described, so you have to use your information a bit on how to apply them. The cases are good to get a general idea of service design in practice, but I was hoping for a bit more detail on how the tools were used. Instead, they only get a brief mention ("We used this method").
The readability: overall this was fine, but the first part contained too much abstract thinking and fancy words to my taste.
The structure: they did something funky to the structure. Like they explain at the beginning of the book, they try to treat it as a service. It's a fun gimmick, but I don't think it really adds anything to the book.
Best part: the medical case.
The information: not as practical as I would have hoped. It starts with a ~holistic~(you'll get tired of that word) reflection on what service design is, which in my opinion is a bit too vague. The tools are nice, but not as well described, so you have to use your information a bit on how to apply them. The cases are good to get a general idea of service design in practice, but I was hoping for a bit more detail on how the tools were used. Instead, they only get a brief mention ("We used this method").
The readability: overall this was fine, but the first part contained too much abstract thinking and fancy words to my taste.
The structure: they did something funky to the structure. Like they explain at the beginning of the book, they try to treat it as a service. It's a fun gimmick, but I don't think it really adds anything to the book.
Best part: the medical case.