A review by jrumack
Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise by Horst Schulze

4.0

I read this book for "work" and found several great gems that I am excited to implement in my current role. I have always loved the Ritz Carlton brand (although it has gone a bit downhill since Marriott took over) and appreciate their motto of "Ladies and Gentlemen serving Ladies and Gentlemen. I love the high level of customer service that I experienced as a guest on many occasions and liked to see behind the curtain as to how they made that magic happen. A great read for anyone leading people in a business.