A review by jordana_b_bookish
Fish!: A Proven Way to Boost Morale and Improve Results by Harry Paul, John Christensen, Stephen C. Lundin

5.0

I am 17 and I don't usually pick up business books because I felt I had no need for them at my age. I work part time at a bookstore, I am not a manager nor supervisor, and I hold no major power / impact on the company... or so I thought. My dad wanted me to read this because of how much it helped him realize the qualities and philosophies he needs to work on to be a strong manager for his team. I was super hesitant to read this and only read it because it was short. I LOVE THIS BUSINESS BOOK! It was not a book about 'things managers need to know', it was how everyone (no matter your position) can bring joy, energy and attention to their work. Even before I read this I noticed I do a lot of these steps, but it was amazing to see it put down on paper and I learned some more techniques I can do to make my shift and the customers experience memorable. FISH is told in a story format and has you engaged from the get go and has you interested in the end result because of how vulnerable Mary Jane herself and what is at stake if she fails. I highly recommend for people of all ages, this is great for work and even how we approach our day to day lives.