A review by reasonpassion
Fierce Conversations (Revised and Updated): Achieving Success at Work and in Life One Conversation at a Time by Susan Scott

5.0

I'm not sure I can recommend this enough. Whether personal or business, working through communication skills should always be at the height of one's list of personal growth areas to work on. Susan Scott brings together a great many excellent points from psychology, sociology, and communication, combining them with personal stories that make each point particularly helpful. This is not one to read and put away, but to read again and again with study and reflection.