A review by jeff
User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play by Cliff Kuang, Robert Fabricant

3.0

I'm torn on this. In many ways, it feels like the worthy sequel to "Design of Everyday Things." However, outside of the first few chapters which were quite good, I found most of the insights and stories forgettable. A non-design-practitioner may find it more interesting!