Stanley B. Davis

2 books

Effective Customer Service: Ten Steps for Technical Professions by David L. Goetsch
Effective Customer Service: Ten Steps for Technical Professions
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David L. Goetsch

Effective Customer Service: Ten Steps for Technical Professions

David L. Goetsch

missing page info • first pub 2003 (editions)

Quality Management: Introduction To Total Quality Management For Production, Processing, And Services by David L. Goetsch

Quality Management: Introduction To Total Quality Management For Production, Processing, And Services

David L. Goetsch

858 pages • first pub 1999 (editions)

informative inspiring medium-paced