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givethatbooknerd's review against another edition
2.0
2 stars: a bit too much thinking, not enough service design.
The information: not as practical as I would have hoped. It starts with a ~holistic~(you'll get tired of that word) reflection on what service design is, which in my opinion is a bit too vague. The tools are nice, but not as well described, so you have to use your information a bit on how to apply them. The cases are good to get a general idea of service design in practice, but I was hoping for a bit more detail on how the tools were used. Instead, they only get a brief mention ("We used this method").
The readability: overall this was fine, but the first part contained too much abstract thinking and fancy words to my taste.
The structure: they did something funky to the structure. Like they explain at the beginning of the book, they try to treat it as a service. It's a fun gimmick, but I don't think it really adds anything to the book.
Best part: the medical case.
The information: not as practical as I would have hoped. It starts with a ~holistic~(you'll get tired of that word) reflection on what service design is, which in my opinion is a bit too vague. The tools are nice, but not as well described, so you have to use your information a bit on how to apply them. The cases are good to get a general idea of service design in practice, but I was hoping for a bit more detail on how the tools were used. Instead, they only get a brief mention ("We used this method").
The readability: overall this was fine, but the first part contained too much abstract thinking and fancy words to my taste.
The structure: they did something funky to the structure. Like they explain at the beginning of the book, they try to treat it as a service. It's a fun gimmick, but I don't think it really adds anything to the book.
Best part: the medical case.
nithou's review against another edition
3.0
J'attendais sans doute trop de ce livre, mais bien qu'il soit assez imposant et contienne plusieurs informations intéressantes il reste, à mon niveau, beaucoup trop en surface et en vulgarisation par rapport à tout ce que l'on pourrait dire à propos du Service Design. De même les études de cas sont au final assez décevantes étant fortement axées sur soit des organismes publics, soit des agences de Service Design et leurs spin off, avec deux petites exceptions mais dont on gratte à peine la surface (dont une non appliquée). Au final la trousse à outils est assez intéressante et m'a fait découvrir quelques outils que je ne connaissais pas et est donc pour moi un des gros points positif du livre. Pour toute personne n'ayant pas connaissance du Design Thinking ou du Service Design ce livre pourra servir d'introduction mais malheureusement ne va de mon point de vue pas assez loin (surtout au niveau du Service Design qu'il ne fait au final qu'effleurer).
lcelvenes's review against another edition
4.0
This Is Service Design Thinking is a collection of several authors with a wish to create a textbook on the subject of service design.
It consists of 3 main sections. In the "basics" section you're introduced to service design thinking, the core of what it is, as well as its importance to other disciplines like interaction design and management.
Section two covers some of the various tools used in service design. I thought the descriptions were a bit short at first, but on second thought there's a logic to this, as these are tools that really need to be put to use in order to really see the benefit and potential in them. For anyone reading this book, especially if you're not a student, I think actually putting its tools and advice to good use is the biggest challenge, but it will also be very rewarding.
The third section consists of cases of applied service design from several different areas of business. I found this part to be very interesting. Among the cases are a hospital, an online service, and a bank.
There is also an extra section of essays around service design. Among them the connection between service design and motivational psychology. Also, the book is well illustrated with a healthy dose of examples that help you understand what this discipline is all about.
I would recommend this book to most people, as service design thinking in some way can be applied to just about any situation where interaction is involved.
It consists of 3 main sections. In the "basics" section you're introduced to service design thinking, the core of what it is, as well as its importance to other disciplines like interaction design and management.
Section two covers some of the various tools used in service design. I thought the descriptions were a bit short at first, but on second thought there's a logic to this, as these are tools that really need to be put to use in order to really see the benefit and potential in them. For anyone reading this book, especially if you're not a student, I think actually putting its tools and advice to good use is the biggest challenge, but it will also be very rewarding.
The third section consists of cases of applied service design from several different areas of business. I found this part to be very interesting. Among the cases are a hospital, an online service, and a bank.
There is also an extra section of essays around service design. Among them the connection between service design and motivational psychology. Also, the book is well illustrated with a healthy dose of examples that help you understand what this discipline is all about.
I would recommend this book to most people, as service design thinking in some way can be applied to just about any situation where interaction is involved.
bindu's review against another edition
4.0
A nice read to know more about cross discipline collaboration! Also the principles of service design are well explained.