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kivt's review against another edition
Solid into but I read it too late to really benefit; would still recommend as an intro.
rigorjunky's review against another edition
4.0
Good read for deepening understanding of service design
Going beyond This Is Service Design Thinking, this provides more of a guide to thinking through the business context and problems of service design. It's not chock full of tools and techniques, but it does include good examples throughout the book. I appreciated the section on measurement the most.
Going beyond This Is Service Design Thinking, this provides more of a guide to thinking through the business context and problems of service design. It's not chock full of tools and techniques, but it does include good examples throughout the book. I appreciated the section on measurement the most.
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