The Service Edge: 101 Companies That Profit from Customer Care by Ron Zemke, Dick Schaaf

The Service Edge: 101 Companies That Profit from Customer Care

Ron Zemke, Dick Schaaf

584 pages first pub 1989 (editions)

nonfiction business informative medium-paced
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Description

This landmark business book points the way for business managers to build a service ethos into their corporate cultures. Presents 101 detailed and revealing examples from all aspects of business, industry, and even government.

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